Shipping Info
SHIPPING POLICY
Orders placed during regular business hours (Monday - Friday, 8:00 a.m. to 4:00 p.m. CST) are typically processed and shipped to arrive within 12-18 business days. Some items may have shorter delivery times depending on multiple factors like fulfillment center location, availability of the order at a particular fulfillment center and proximity of the fulfillment center to the order's final destination. Items that are out of stock may take slightly longer and you will be notified if a delay is expected. Backordered items ship via standard ground delivery. Once your order has shipped you will receive a shipping notification via the email address you used when placing your order. For your protection, all orders are subject to review including credit card authorization and verification. In order to provide you with quicker service, your order may be shipped in multiple shipments at no additional cost. We have fulfillment centers across the world and we try our best to get you your order at the earliest. We use multiple carriers to ship items from our international fulfillment centers and these are typically handled by USPS domestically within the United States of America.
Shipping To P.O. Boxes
Your order can be shipped to a P.O. box, however, those orders will be shipped via USPS. Orders shipping to A.P.O or F.P.O. boxes will also be shipped via USPS.
International Shipping
Dilibeads ships international orders within 5-7 days of receipt of the order. Shipments are usually delivered in 3-6 weeks.
When placing an order with Dilibeads online store, you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees levied by the recipient's country. The recipient is responsible for any additional customs clearance charges as we have no control over these charges and cannot predict what these charges may be. If you have any questions regarding your countries customs policies we encourage you to contact your local customs office for more information.
RETURNS INFORMATION
Returns in case of problems with your order
We understand how difficult is can be to choose personal items online. You are welcome to return any item within 30 days of delivery for a full refund. Refunds do not include original shipping cost (regardless of whether shipping was paid on original invoice).
Please be sure to contact us as soon as possible before returning a damaged or incorrect item: customersupport@dilibeads.com
Please give us an opportunity to serve you better! More often than not, you will find our policies very flexible as we are a very small company. Our ultimate goal is to be sure you are 100% satisfied. In return, we ask that you give us the benefit of that opportunity. (Too often, I hear stories from friends and neighbors about a disappointing service experience they had in which they never followed up to let the business owner/manager know where they could have improved.) We want to hear from you! Send us an email anytime at customersupport@dilibeads.com. Thanks so much!!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (10-14 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via the e-mail on your original order of your refund once we've received and processed the return.
Our mailing address:
Dilibeads5000 Eldorado Parkway Ste 190
Frisco TX 75033 USA